Frequently asked questions

If you do not find an answer to your question, please contact us.
We are pleased to help you!

Shopping through our Online Shop offers unparalleled convenience.


Explore the extensive range of Diane Jewellery products from the comfort of your home at any time, as we are available 24 hours a day, seven days a week.


Rest assured that all our prices reflect those in our brand partner’s stores, thus ensuring consistency.

You will receive an email confirmation immediately after placing your order. This email will include all your order details, such as the invoice and delivery addresses, subtotals, discounts, shipping costs, total amount, and information about the selected payment and shipping methods. This email serves as confirmation that we have received your order.

You can remove items from your shopping cart at any time, as
long as you have not placed the order. Simply click on "Shopping
cart" and delete the items you no longer want.

Our team at Diane Jewellery will handle your personal information with the utmost professionalism by providing personalised services. By registering an account with Diane jewellery , we can do much more by registering with us and handling your orders.

  • Speed up online shopping by storing your personal information like invoice and delivery address(es)
  • Add favourite products to your wish list.
  • View the status of your order online at any time.
  • Subscribe and unsubscribe to receive seasonal offers exclusive to Diane Jewellery Members. These include discounts, friend referral discounts, and invitations to view our new products in early newsletters.

We respect your trust in us and are committed to providing the best shopping experience. The details entrusted to Diane Jewellery are solely used to ensure that the company continues to uphold personalised service to make your shopping experience as convenient as possible.

Rest assured that any personal information you share with Diane Jewellery is confidential and will never be sold to third parties . Your privacy is our top priority.

Full Privacy Policy can be found here.